Understanding the Patient Experience
Key Insights from the Patient Journey
The path toward parenthood can be rewarding but arduous. We’ve studied the patient experience to identify common obstacles, learn what motivates patients to continue, and understand what’s needed most along the way.
Patients Want Answers Fast
Patients are constantly looking for new information around fertility timing, tools, and lifestyle modifications to help improve their fertility chances.
Knowing this can help you and your team provide patients with the education and support they need to take action.
Community is Important
The amount of information patients receive over the course of treatment can be overwhelming. That’s why many patients seek out others who have had, or are going through, a similar experience.
We’re proud to have a community of people and advocates that we can connect your patients to for added support.
Cost can be a challenge
The financial aspect of fertility healthcare is no small thing, and it can be a deal breaker for many.
To help aspiring parents access the care they want, Ferring has programs that can help offset that cost for eligible patients.
Infertility Takes an Emotional Toll
The fertility journey can be a challenging one for any aspiring parent.
We offer no-cost, one-on-one support via text message with our program, Fertility Outreach. Our trained fertility coaches can answer aspiring parents’ questions in real-time and provide information that can help them feel more prepared.*†
Emotional support makes a difference
There can be multiple reasons why patients drop out of treatment. However, research shows that psychological burden and emotional strain are at the top.4,5 Taking an empathetic approach to care for both you and your team can help reduce patient dropout significantly.6
To help enhance the care you provide, we created webinars and other resources to share best practices and perspectives on ways to optimize the patient experience.
*The information Fertility Outreach fertility coaches provide is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. Standard data and message rates may apply.
†Fertility coaches respond to all messages Monday through Friday, 8 AM-8 PM ET.
References: 1. Google Keyword Planner; 1/1/2020 – 1/1/2021. 2. CoFertility; April 2019. 3. Negris O, Lawson A, Brown D, et al. Emotional stress and reproduction: what do fertility patients believe? J Assist Reprod Genet. 2021;38:877-887. 4. Domar AD, Smith K, Conboy L, Iannone M, Alper M. A prospective investigation into the reasons why insured United States patients drop out of in vitro fertilization treatment. Fertil Steril. 2010;94(4):1457-1459. 5. Domar AD, Vassena R, Dixon M, et al. Barriers and factors associated with significant delays to initial consultation and treatment for infertile patients and partners of infertile patients. Reprod Biomed Online. 2021;43(6):1126-1136. 6. Chang S, Sekhon L, Stein R, et al. Removing obstacles from the modern infertility patient’s journey: patient dropout is low in an employer sponsored high-touch program [abstract P-39]. Fertil Steril. Poster presentation. 2019;111(4)suppl. e33.